Question 1: Define 'training' in a business context. Why is it important for employees?

Answer: Training is the process of teaching employees the necessary skills and knowledge to perform their job effectively. It is important because it improves employee performance, increases productivity, and helps the business adapt to changes.

Question 2: Identify two types of training that a business might use for new employees. Briefly explain each.

Answer: On-the-job training: Employees learn while performing their actual job, often with supervision. Off-the-job training: Employees attend classes or workshops away from the workplace to gain new skills without distractions.

Question 3: Describe one advantage and one disadvantage of on-the-job training.

Answer: Advantage: It allows employees to learn in a real work environment, making training relevant. Disadvantage: It can disrupt productivity if the trainer is inexperienced or if the process is unstructured.

Question 4: Explain why a business might invest in external training providers instead of training staff internally.

Answer: External training providers often have specialist knowledge and can provide high-quality, up-to-date training. This can save time for managers and ensure employees learn the latest skills and best practices.

Question 5: List two benefits of providing regular training to employees.

Answer: Regular training keeps employees' skills up-to-date and motivated. It can also improve overall business performance and adapt to industry changes.

Question 6: What is meant by 'training needs analysis'? Why is it useful?

Answer: Training needs analysis involves identifying the skills and knowledge employees lack or need to improve. It helps businesses focus their training efforts on areas that will have the most impact.

Question 7: Sketch a simple diagram illustrating the steps involved in a training process from start to finish. Label each step clearly.

Answer: A correct sketch would show a sequence of steps: 1. Identify training needs, 2. Design training program, 3. Deliver training, 4. Evaluate training effectiveness. Each step should be represented with arrows showing progression.

Question 8: Discuss one potential challenge a business might face when implementing a new training program.

Answer: One challenge could be employee resistance to change or reluctance to participate, which can hinder the effectiveness of the training.

Question 9: Sketch a chart that shows the possible relationship between investment in training and employee productivity. Label the axes and describe the trend.

Answer: The x-axis should represent 'Investment in Training' and the y-axis 'Employee Productivity.' The trend line should slope upwards, indicating that increased investment in training can lead to higher productivity, up to a certain point.

Question 10: Explain how effective training can contribute to a business’s competitive advantage.

Answer: Effective training ensures employees have the latest skills and knowledge, leading to better quality products or services, higher customer satisfaction, and innovation, all of which can give a business an edge over competitors.