Year 11 Business Studies: Operations and Quality
Business Studies
Year 11
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About This Worksheet
This worksheet explores concepts related to quality within business operations. Answer the following questions to demonstrate your understanding.
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Year 11 Business Studies: Operations and Quality
Subject: Business StudiesGrade: Year 11
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Date:
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Year 11 Business Studies: Operations and Quality
A
Questions
1.
Define 'quality' in the context of business operations.
[3 marks]2.
Explain two reasons why maintaining high quality is important for a business.
[4 marks]3.
Describe what is meant by 'quality control' in a manufacturing process.
[3 marks]4.
Identify and explain two potential disadvantages of a business focusing heavily on quality.
[4 marks]5.
Discuss the difference between 'quality assurance' and 'quality control'.
[4 marks]6.
List three methods a business might use to improve product quality.
[3 marks]7.
Describe what a 'quality management system' is and give an example.
[4 marks]8.
Draw a flowchart showing the steps involved in a typical quality control process. Label each stage clearly.
[6 marks]9.
Suggest two ways a small business can measure customer satisfaction related to quality.
[3 marks]10.
Explain why consistent quality can lead to a competitive advantage.
[4 marks]11.
Sketch a simple diagram illustrating the relationship between quality, customer satisfaction, and business success.
[6 marks]Quick Actions
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Details
- Created
- 1/2/2026
- Updated
- 1/2/2026
- Type
- worksheet