Question 1: Explain why training is important for employees in a business.

Answer: Training helps employees learn new skills, improves their performance, increases productivity, and keeps them motivated.

Question 2: Identify two benefits that a business can gain from providing training to its staff.

Answer: Benefits include improved employee performance and higher customer satisfaction.

Question 3: Describe what on-the-job training involves.

Answer: On-the-job training involves employees learning new skills while working, usually with guidance from a supervisor or experienced colleague.

Question 4: Give an example of a type of training that might be provided to new employees.

Answer: Examples include induction training or health and safety training.

Question 5: Explain why a business might choose to send employees on external training courses.

Answer: External training courses can provide specialized knowledge, improve skills, and bring new ideas into the business.

Question 6: Describe what a training plan is and why it is useful.

Answer: A training plan is a structured schedule that outlines what training will be provided, to whom, and when. It helps ensure training is organized and effective.

Question 7: Sketch a simple diagram or flowchart showing the steps involved in training a new employee.

Answer: A correct sketch would include steps such as: 1. Induction, 2. On-the-job training, 3. Feedback, 4. Ongoing development. The flow should show the sequence clearly.

Question 8: Identify one potential challenge a business might face when providing training.

Answer: One challenge could be the cost of training programs.

Question 9: Explain the difference between internal training and external training.

Answer: Internal training is delivered within the business, usually by managers or colleagues, while external training is provided by outside organizations or trainers.

Question 10: Suggest two ways a business can evaluate whether its training has been successful.

Answer: They can assess employee performance after training and gather feedback from staff about the training received.