Question 1: Define the term 'automation' in the context of business operations.

Answer: Automation refers to using technology or machinery to perform tasks that were previously done manually, increasing efficiency and reducing human effort.

Question 2: List two advantages of using computer-controlled machinery in a factory.

Answer: Advantages include increased production speed and higher accuracy in manufacturing processes.

Question 3: Explain how the use of technology can improve customer service in a business.

Answer: Technology can improve customer service by enabling faster communication, providing online support, and personalizing customer interactions.

Question 4: Describe what a 'just-in-time' inventory system is and how technology helps manage it.

Answer: 'Just-in-time' is an inventory management system where stock is ordered and received only as needed for production. Technology helps manage it by providing real-time data on stock levels and demand forecasts.

Question 5: Sketch a simple diagram showing how a computer integrates with a manufacturing machine. Label the main components involved.

Answer: A correct sketch would show a computer connected to a manufacturing machine, with labels such as 'Computer', 'Control Software', 'Manufacturing Machine', and 'Data Flow'.

Question 6: Identify two potential drawbacks of relying heavily on technology in business operations.

Answer: Potential drawbacks include high initial costs for technology and the risk of system failures causing production delays.

Question 7: Explain the purpose of using barcode scanning in a warehouse.

Answer: Barcode scanning helps quickly track and manage inventory, reducing errors and speeding up stocktaking processes.

Question 8: Draw a flowchart showing the steps involved in using an automated order system from customer order to delivery.

Answer: A correct flowchart would include steps such as 'Customer places order', 'Order received electronically', 'Order processed automatically', 'Stock checked', 'Order dispatched', and 'Order delivered'.

Question 9: Discuss how emerging technologies like Artificial Intelligence (AI) could change business operations in the future.

Answer: AI could automate complex decision-making, improve customer interactions through chatbots, optimize supply chains, and enhance product development, leading to more efficient and personalized services.