Question 1: Define 'training' in the context of a business. Why is training important for employees?

Answer: Training is the process of teaching employees new skills or improving existing skills. It is important because it helps employees perform their jobs better, increases productivity, and can improve job satisfaction.

Question 2: List two benefits that a business can gain from providing training to its employees.

Answer: Two benefits are improved employee performance and increased efficiency. Other benefits could include higher employee motivation and lower staff turnover.

Question 3: Describe two different types of training methods used in businesses.

Answer: One method is on-the-job training, where employees learn while working, such as shadowing a colleague. Another method is classroom training, where employees attend a formal course or workshop.

Question 4: Explain why a new employee might need orientation training when they start a new job.

Answer: Orientation training helps new employees understand the company's policies, procedures, and their specific role. It makes them feel welcomed and helps them settle into their job more quickly.

Question 5: Sketch a simple diagram showing the progression of training from a new employee to an experienced worker.

Answer: The diagram should show an initial stage labeled 'Induction/Orientation,' followed by 'Skill Development,' then 'Advanced Training,' leading to 'Experienced Worker.' The sketch should include arrows indicating progression between stages.

Question 6: What is the difference between formal and informal training? Give an example of each.

Answer: Formal training is planned and structured, such as attending a workshop or course. Informal training is unplanned and occurs naturally, like learning from a colleague during work.

Question 7: Identify two factors a business should consider when choosing a training method.

Answer: Factors include the cost of training and the type of skills that need to be developed. Other factors could be the time available and the learning preferences of employees.

Question 8: Explain how training can help reduce staff turnover in a business.

Answer: Training makes employees feel valued and helps them develop their careers, which can increase job satisfaction and loyalty, reducing the likelihood of them leaving.

Question 9: Draw a flowchart showing the steps a business might take to plan and implement a training program.

Answer: The flowchart should include steps such as: Identify training needs, set objectives, choose training methods, deliver training, evaluate effectiveness, and review outcomes. Each step should be connected with arrows showing the sequence.