Question 1: Define what is meant by 'training' in a business context.

Answer: Training is the process of teaching employees new skills or improving existing skills to help them perform their jobs better.

Question 2: List two reasons why a business might provide training to its employees.

Answer: To improve employee performance and to ensure safety in the workplace.

Question 3: Explain the difference between on-the-job training and off-the-job training.

Answer: On-the-job training takes place at the workplace while employees are working, such as mentoring or job shadowing. Off-the-job training occurs outside the workplace, like attending courses or workshops.

Question 4: Describe one advantage of providing regular training to employees.

Answer: Regular training helps employees stay updated with new skills and practices, which can improve productivity.

Question 5: Identify two skills that are important to develop through training for customer service staff.

Answer: Communication skills and problem-solving skills.

Question 6: Suggest one way a business can evaluate whether training has been successful.

Answer: By collecting feedback from employees and monitoring improvements in their performance or productivity.

Question 7: Explain why a small business might find it challenging to provide extensive training to its staff.

Answer: A small business may have limited financial resources and fewer staff members, making it harder to allocate time and money for training.

Question 8: Draw a simple diagram to show the steps involved in the training process. Label each step clearly.

Answer: A typical diagram should include steps such as: Identifying training needs, planning the training, delivering the training, assessing the training, and providing feedback.

Question 9: Sketch a basic scene of an employee being trained on a new computer system. Use labels for key elements such as the trainer, the employee, and the computer.

Answer: A sketch showing a person (trainer) pointing at a computer screen while another person (employee) observes. Labels should include 'Trainer,' 'Employee,' and 'Computer.'

Question 10: What are two potential risks of inadequate training in a business?

Answer: Increased errors and safety accidents, and decreased employee motivation.

Question 11: Explain how training can contribute to a business’s success.

Answer: Training improves employee skills, which leads to better customer service, higher productivity, and a more efficient workforce, all contributing to business success.