Question 1: Define the term 'motivation' in the context of a business environment.

Answer: Motivation refers to the internal or external factors that drive an employee to perform their tasks effectively and with enthusiasm.

Question 2: List three different financial methods a business might use to motivate employees.

Answer: Bonuses, salary increases, profit-sharing schemes.

Question 3: Explain two non-financial ways a company can motivate its staff.

Answer: Providing opportunities for career development and offering recognition or praise for good performance.

Question 4: Describe a scenario where a business might use job enrichment to motivate employees. Include details of the changes made.

Answer: A business could give employees more responsibility or allow them to work on a variety of tasks instead of routine work, making their roles more interesting and fulfilling.

Question 5: Sketch a simple diagram illustrating Maslow’s Hierarchy of Needs. Label the five levels from bottom to top.

Answer: A pyramid divided into five sections, starting with 'Physiological Needs' at the bottom, followed by 'Safety Needs', 'Social Needs', 'Esteem Needs', and 'Self-Actualization' at the top.

Question 6: Identify and explain two factors that might demotivate employees in a workplace.

Answer: Lack of recognition for their work and poor working conditions can demotivate employees, making them less engaged and less productive.

Question 7: Choose a business you are familiar with and suggest one way it could improve motivation among its employees.

Answer: A retail store could implement a reward system for achieving sales targets to boost motivation and morale among staff.

Question 8: Draw a flowchart showing the process a manager might follow to motivate employees effectively.

Answer: A flowchart starting with 'Identify employee needs', then 'Set motivational strategies', followed by 'Implement strategies', and finally 'Evaluate effectiveness'.

Question 9: Explain the difference between intrinsic and extrinsic motivation, giving one example of each.

Answer: Intrinsic motivation comes from within the individual, such as personal satisfaction from completing a task. Extrinsic motivation comes from external rewards, like receiving a bonus or praise.

Question 10: Describe how a business might use team-based rewards to motivate employees.

Answer: A business could set team performance targets and offer shared rewards, such as a team outing or bonus, encouraging collaboration and collective effort.