Worksheet on Emails - Clarity in a Technological Context
English
GCSE
9 questions
~18 mins
1 views0 downloads
About This Worksheet
A worksheet designed to develop clarity in email writing, focused on technology-related scenarios for GCSE students.
Topics covered:
Worksheet Preview
Full preview • 9 questions
Worksheet on Emails - Clarity in a Technological Context
Subject: EnglishGrade: GCSE
Name:
Date:
TeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizzTeachWhizz
Untitled Worksheet
Grade GCSE
A
Introduction to Clarity in Email Communication
In the digital age, emails are a primary mode of professional and personal communication. Effective emails are clear, concise, and well-structured, especially when discussing technical topics. Clarity helps prevent misunderstandings and ensures the message is understood as intended. Factors influencing clarity include proper organisation, clear language, and appropriate tone. Being precise and avoiding unnecessary jargon are key strategies in conveying technical information effectively via email.
1.
What are two main factors that contribute to clarity in an email according to the passage?
[2 marks]2.
Why is avoiding unnecessary jargon important in technical emails?
[2 marks]B
Creating Clear Technical Emails
You need to email your IT department to report a problem with your computer's internet connection. Your message should be clear, polite, and include all necessary details to help them understand and resolve the issue quickly.
1.
List three key elements you should include in your email to ensure clarity.
[3 marks]2.
Choose the most appropriate tone for a technical email to a professional department:
Aa) Casual and informal
Bb) Polite and professional
Cc) Humorous and sarcastic
Dd) Impatient and demanding
C
Analysis of Email Structure
Dear IT Support,
I am experiencing persistent connectivity issues with my internet service. The connection drops intermittently, especially during peak hours. Could you please investigate this matter at your earliest convenience?
Thank you.
Best regards,
John Smith
1.
Identify the opening and closing lines of this email. Why are they important for clarity?
[3 marks]2.
What specific information does the sender include to clarify the problem?
[2 marks]D
Creative Writing: Crafting a Clear Email
Write a professional email to a technology vendor reporting a malfunction with your recently purchased device. Use clear and concise language, and include all relevant details. You should aim for approximately 150-200 words.
1.
Checklist: What should you include in your email to ensure clarity? (Select all that apply)
Aa) A polite greeting
Bb) Detailed description of the malfunction
Cc) Technical jargon without explanation
Dd) A specific request for resolution
Ee) An informal tone
2.
Write your email below, ensuring clarity and professionalism. (Minimum 150 words)
[10 marks]E
Improving Clarity in Digital Communication
Digital communication often involves quick exchanges, which can lead to misunderstandings if messages are vague or poorly structured. To improve clarity, writers should break down complex ideas into simple, digestible parts and avoid ambiguous language. Using bullet points or numbered lists can also enhance understanding, especially when explaining technical steps or instructions.
1.
What are two strategies mentioned to enhance clarity in digital communication?
[2 marks]Unlock Full Worksheet & Answers
Get instant access to the complete worksheet, answer keys, and 1,899 others
Unlimited answer keys for all worksheets
Download clean, formatted PDFs
Customize and remix any worksheet
Cancel anytime • No commitment • Start today
Quick Actions
What is Remix?
Create a new worksheet based on this one. Change the grade level, topic, number of questions, or difficulty - then generate a fresh version.
- • Change grade level (Grade 6 → Grade 7)
- • Swap topics (Harry Potter → Macbeth)
- • Add more questions (10 → 15)
- • Adjust difficulty
Details
- Created
- 1/1/2026
- Updated
- 1/1/2026
- Type
- worksheet