Question 1: Identify two tone errors in the email that could negatively affect the recipient's perception. Suggest appropriate corrections.

Answer: The tone is too harsh and confrontational. Use more polite language, e.g., 'I was disappointed with...' and 'I would appreciate a prompt response.'

Question 2: Rewrite the closing sentence of the email to make it more polite and suitable for a formal complaint.

Answer: I would appreciate your prompt attention to this matter.

Question 3: What is the main reason why the tone of this email might offend the recipient?

Answer: The email uses aggressive language and demands, which can come across as rude.

Question 1: Identify the tone issues in this email and rewrite it in a more formal and polite manner.

Answer: The email is too informal and casual for a request. A more formal version would be: 'Dear Sir/Madam, I am writing to kindly request the notes from yesterday’s class, as I was unable to attend. I would appreciate your assistance. Yours sincerely, Sam.'

Question 1: Which opening is most appropriate for a formal email requesting information? a) Hi there, b) Dear Sir or Madam, c) Hey, [d) Yo!]

Answer:

Question 1: What is the tone used in this email? Explain your answer briefly.

Answer: The tone is informal because it uses casual language like 'Hi team' and abbreviations like 'Don't forget'.

Question 1: Rewrite the email to fix the tone, making it polite and suitable for professional communication.

Answer: Dear John, Could you please send me the files at your earliest convenience? Your prompt assistance would be greatly appreciated. Thank you, Emma

Question 1: What are two frequent tone errors in emails, and how can they be corrected?

Answer: Using overly aggressive language and informal expressions can offend the reader. To correct this, use polite, respectful language and appropriate formal expressions.