Worksheet on Formal Letters: Analysis & Annotation
English
GCSE
8 questions
~16 mins
1 views0 downloads
About This Worksheet
A worksheet focused on analysing and annotating formal letters such as complaints and applications, designed for GCSE students.
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Worksheet on Formal Letters: Analysis & Annotation
Subject: EnglishGrade: GCSE
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Untitled Worksheet
Grade GCSE
A
Introduction to Formal Letters
Dear Customer Service Manager,
I am writing to express my dissatisfaction with the recent experience I had at your establishment. Despite my expectations for quality service, I encountered numerous issues that have prompted me to seek a formal resolution.
Yours sincerely,
Jane Smith
1.
Identify the opening salutation used in this letter.
[1 mark]2.
What is the closing phrase of the letter?
[1 mark]3.
Identify one formal language feature used in this excerpt.
[2 marks]B
Analyzing Formal Language Techniques
In the event that your service does not improve, I will be compelled to escalate this matter to the relevant consumer rights authorities. I trust that this situation can be resolved promptly and amicably.
1.
Identify and annotate any use of modality in this paragraph.
[2 marks]2.
What is the purpose of the phrase 'escalate this matter to the relevant consumer rights authorities'?
[2 marks]C
Annotation of Tone and Formality
Read the excerpt below and annotate expressions that contribute to a formal tone.
1.
Identify the phrases that convey politeness and urgency.
[2 marks]D
Creative Writing Prompt: Formal Complaint Letter
Using the features identified in previous sections, write your own formal complaint letter about a recent poor experience at a service provider. Follow the conventions and tone discussed.
1.
Draft a formal complaint letter of approximately 200 words. Ensure your letter includes appropriate opening and closing phrases, formal language, and a clear description of the issue.
2.
Checklist: What features are important in your formal letter? (Select all that apply.)
AUse of formal vocabulary
BClear description of the issue
CPolite tone throughout
DInformal language and slang
EProper opening and closing phrases
FUse of technical jargon without explanation
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Details
- Created
- 1/1/2026
- Updated
- 1/1/2026
- Type
- worksheet