Question 1: List three important skills that are essential for success in most jobs. Provide a brief explanation for each.

Answer: Examples of skills include: 1. Communication skills - the ability to clearly convey and receive information; 2. Teamwork - working effectively with others; 3. Time management - organising tasks to meet deadlines.

Question 2: Describe a situation where good communication skills could help resolve a workplace conflict.

Answer: A situation could involve two team members disagreeing on how to complete a task. Using clear and respectful communication can help both parties understand each other's perspectives and find a solution.

Question 3: Identify and explain two ways in which a worker can demonstrate reliability at work.

Answer: Demonstrating punctuality by arriving on time every day, and completing tasks to a high standard within deadlines are ways to show reliability.

Question 4: Discuss the importance of adaptability in a changing work environment.

Answer: Adaptability allows workers to adjust to new technologies, processes, or management styles, ensuring continued productivity and success despite changes.

Question 5: Sketch a simple diagram of a workstation setup that promotes safety and efficiency. Label at least three features that support these qualities.

Answer: A correct sketch should include a tidy desk with ergonomic considerations, clear pathways, and safety equipment like a fire extinguisher or first aid kit. Labels might include 'ergonomic chair', 'clear walkways', and 'safety equipment'.

Question 6: Explain the role of punctuality in maintaining a professional reputation at work.

Answer: Punctuality shows dependability and respect for others' time, helping to build trust and a positive professional reputation.

Question 7: Sketch a plan for a daily routine that includes time for breaks, work tasks, and preparation. Indicate approximate times for each activity.

Answer: A sketch should show a timetable with blocks for starting work at 9:00 am, short breaks at 11:00 am and 3:00 pm, lunch around 12:30 pm, and finishing at 5:00 pm, including a preparation period at the start and tidy-up at the end.

Question 8: Describe three qualities that employers value in their staff and give a reason why each is important.

Answer: Qualities include: 1. Punctuality – ensures work starts on time; 2. Initiative – shows willingness to solve problems independently; 3. Reliability – guarantees consistent and dependable performance.

Question 9: Identify two skills that are particularly important for working in customer service. Explain how these skills benefit the customer and the business.

Answer: Skills include communication and empathy. Good communication ensures customers understand and feel valued, while empathy helps in understanding customer needs, leading to better service and customer satisfaction.