Question 1: Describe three qualities that are important for a person working in customer service.

Answer: Good communication skills, patience, and a friendly attitude.

Question 2: List five different types of careers you could pursue after completing Year 10.

Answer: Examples include: electrician, nurse, teacher, graphic designer, and chef.

Question 3: Explain what a vocational qualification is and give two examples.

Answer: A vocational qualification is a certification that prepares people for specific careers or trades. Examples include NVQ (National Vocational Qualification) and BTEC (Business and Technology Education Council) qualifications.

Question 4: Identify two skills that are important for working in the hospitality industry and explain why.

Answer: Good communication skills to interact with customers, and organisation skills to manage bookings and tasks efficiently.

Question 5: Describe how volunteering can help you in choosing a future career.

Answer: Volunteering provides practical experience, helps you develop new skills, and allows you to explore different work environments.

Question 6: Sketch a simple design for an ergonomic work chair. Ensure your drawing shows features that support comfort and safety.

Answer: A correct sketch would include a well-shaped seat with padding, adjustable height mechanism, supportive backrest, and sturdy legs or base.

Question 7: List three factors you should consider when choosing a career.

Answer: Your interests and passions, job availability and stability, and the skills or qualifications required.

Question 8: Explain the difference between full-time and part-time work.

Answer: Full-time work usually involves working around 35-40 hours a week, often with benefits, while part-time work involves fewer hours and may not include benefits.

Question 9: Identify two advantages of working in a team in a workplace.

Answer: Sharing ideas and responsibilities, and providing support to complete tasks efficiently.

Question 10: Describe what a CV is and why it is important when applying for a job.

Answer: A CV (Curriculum Vitae) is a document that summarises your skills, experience, and education. It is important because it helps employers understand your suitability for a job.