Question 1: Define the term 'person-centred care' and explain why it is important in health and social care settings.

Answer: Person-centred care is an approach that focuses on the individual needs, preferences, and values of the service user. It is important because it promotes respect, dignity, and allows the individual to have control over their care, leading to better outcomes.

Question 2: Identify and describe two core values that underpin ethical decision-making in health and social care.

Answer: Respect for individuals’ dignity and confidentiality are two core values. Respect ensures that individuals are treated with kindness and consideration, while confidentiality involves protecting personal information and privacy.

Question 3: Explain the significance of maintaining equality and diversity in care settings.

Answer: Maintaining equality and diversity ensures that all individuals are treated fairly regardless of their background, race, gender, or abilities. It promotes inclusion, respect, and prevents discrimination.

Question 4: Describe a scenario where a care worker demonstrates empathy towards a service user. What actions might they take?

Answer: A care worker notices a service user looks upset and listens carefully to their concerns without judgment. They provide reassurance, offer support, and show understanding through verbal and non-verbal communication such as nodding and maintaining eye contact.

Question 5: Why is it important for care workers to respect an individual’s autonomy? Provide an example.

Answer: Respecting autonomy allows individuals to make their own choices about their care, promoting independence and dignity. For example, a care worker supporting a service user to choose their meal helps maintain their independence.

Question 6: Draw a simple diagram of a care environment that promotes dignity and respect. Label three features that support these values.

Answer: A clear, accessible layout with private spaces, comfortable seating, and a welcoming atmosphere. Labels might include 'Private consultation room,' 'Comfortable seating area,' and 'Accessible facilities.'

Question 7: List three ways a care worker can demonstrate respect for a service user's cultural background.

Answer: Using appropriate language or gestures, respecting dietary restrictions, and celebrating cultural festivals or traditions.

Question 8: Explain how confidentiality contributes to building trust between care workers and service users.

Answer: Confidentiality ensures that personal information is protected, which encourages service users to share their concerns openly, knowing their privacy is respected. This builds trust and a strong professional relationship.

Question 9: Identify a situation where a care worker might face an ethical dilemma related to the value of honesty. Describe how they should handle it.

Answer: If a care worker knows that a service user has made a mistake that could harm them, they face an ethical dilemma about whether to tell the truth or hide it. They should handle it by providing honest information compassionately and focusing on the service user's best interests.

Question 10: Sketch a logo or symbol that could represent the core value of respect in health and social care. Describe what your design looks like.

Answer: A possible design is two hands gently holding a heart or a circle symbolizing inclusiveness. The drawing should be simple, clear, and convey kindness and care. The description should note the hands, heart, or circle as symbols of respect.