Question 1: Define the term 'care service' and explain its main purpose.

Answer: A care service is an organisation or facility that provides support and assistance to individuals who need help with daily activities or specific health needs. Its main purpose is to promote the well-being, safety, and independence of those receiving care.

Question 2: List three different types of care services available in the UK and briefly describe each.

Answer: 1. Residential Care Homes: Facilities where individuals live and receive round-the-clock personal care and support. 2. Day Care Centres: Services that provide care and activities during the day, allowing individuals to return home at night. 3. Home Care Services: Support provided to individuals in their own homes, such as help with personal hygiene, cooking, or medication management.

Question 3: Explain the difference between statutory and voluntary care services.

Answer: Statutory care services are provided and funded by the government, such as social services for children or adults. Voluntary care services are run by charities or non-profit organisations, often relying on donations and volunteers to provide support.

Question 4: Describe two qualities that are important for a care worker to have when supporting service users.

Answer: Empathy, which allows care workers to understand and share the feelings of service users, and patience, to ensure they provide calm and respectful support, especially in challenging situations.

Question 5: Identify and explain one legal requirement or regulation that care services in the UK must follow.

Answer: Care services must follow the Care Act 2014, which sets out the duties of local authorities and care providers to promote well-being, safeguard individuals, and ensure high-quality care standards.

Question 6: Sketch a basic diagram of a typical care service environment. Label at least four key areas or features that are essential for a safe and comfortable setting.

Answer: A correct sketch would show a simple layout with labels such as reception area, communal lounge, bedrooms, and accessible bathroom facilities, indicating a welcoming and accessible environment.

Question 7: Explain why it is important for care services to have policies and procedures in place.

Answer: Policies and procedures ensure that care is delivered consistently and safely, help staff understand their responsibilities, and protect both service users and staff by providing clear guidance on how to handle various situations.

Question 8: Describe two ways in which care services can involve service users in their care planning.

Answer: Care services can involve service users by holding regular meetings to discuss their preferences and needs, and by encouraging them to participate in setting goals and choosing activities that suit them.

Question 9: Discuss one potential challenge faced by care services when providing support to service users with complex needs.

Answer: One challenge is ensuring effective communication, especially if the service user has difficulty speaking or understanding, which can lead to misunderstandings and impact the quality of care provided.