Question 1: Define the term 'care values' in the context of health and social care.

Answer: Care values are the principles and standards that guide the behaviour and practice of care workers to ensure respectful, compassionate, and ethical treatment of service users.

Question 2: List three key values that a care worker should demonstrate when working with vulnerable adults.

Answer: Respect, dignity, and compassion.

Question 3: Explain why maintaining confidentiality is important in health and social care settings.

Answer: Maintaining confidentiality is important because it protects the privacy of service users, builds trust, and complies with legal and ethical standards.

Question 4: Describe a scenario where a care worker might have to balance respecting a patient's independence with ensuring their safety. How should they handle this situation?

Answer: A care worker notices an elderly patient attempting to walk alone despite feeling unsteady. They should gently encourage the patient to accept assistance while respecting their wish for independence, possibly by offering support in a way that promotes autonomy, such as supervising during activities.

Question 5: Sketch a diagram of a care worker demonstrating good communication skills. Use labels to identify at least three key elements.

Answer: A simple sketch of a care worker facing a service user, with labels for 'active listening', 'appropriate body language', and 'clear verbal communication'. The sketch should show the worker maintaining eye contact, an open posture, and engaging in conversation.

Question 6: Why is it important for care workers to show respect for a service user's cultural, religious, or personal beliefs?

Answer: Showing respect for diverse beliefs ensures individuals feel valued and respected, promotes equality, and helps build trust and effective relationships.

Question 7: Identify and explain two ways a care worker can demonstrate empathy towards a service user.

Answer: Listening carefully to the service user’s concerns and showing understanding through supportive comments are ways to demonstrate empathy. This helps the user feel heard and understood.

Question 8: Draw a simple plan or flow diagram that shows the steps a care worker should follow when dealing with a complaint from a service user.

Answer: A flowchart including steps: Listen to the complaint → Record details → Discuss with the service user → Follow organizational procedures → Resolve or escalate the issue. Each step should be clearly labelled.

Question 9: Explain how the value of 'dignity' influences the way care is provided.

Answer: Dignity influences care by encouraging staff to treat service users with respect, protect their privacy, and support their independence, ensuring they feel valued and respected.

Question 10: Describe how a care worker can demonstrate integrity in their role.

Answer: A care worker demonstrates integrity by being honest, truthful, and trustworthy, ensuring they act ethically and follow policies even when under pressure.