Question 1: Define the term 'person-centred care' and explain why it is important in health and social care settings.

Answer: Person-centred care is an approach that places the individual receiving care at the centre of all decision-making, respecting their preferences, needs, and values. It is important because it promotes dignity, independence, and improves overall well-being.

Question 2: Describe two values that are fundamental to maintaining confidentiality in a care setting.

Answer: Two fundamental values are respect for privacy, which involves safeguarding personal information, and trust, which ensures that individuals feel confident their information is kept secure and shared only with consent.

Question 3: Explain how the value of 'dignity' influences the way care workers interact with service users.

Answer: Dignity influences care workers to treat service users with respect, kindness, and consideration, ensuring their personal needs are met while maintaining their self-esteem and sense of worth.

Question 4: Identify and briefly describe three ethical principles that underpin care practice.

Answer: The three ethical principles are: 1) Autonomy – respecting individuals’ right to make their own choices; 2) Beneficence – acting in the best interests of the service user; 3) Non-maleficence – avoiding harm to service users.

Question 5: Discuss why it is important for care workers to uphold the value of equality.

Answer: Upholding equality ensures that all individuals are treated fairly and without discrimination, regardless of their background, beliefs, or abilities, which promotes a respectful and inclusive environment.

Question 6: Draw a simple diagram or sketch that illustrates the concept of a person-centred care approach in a care setting. Include key elements that show how this approach is implemented.

Answer: A correct sketch would depict a care worker engaging with a service user in a respectful manner, with labels indicating elements such as 'listening', 'respecting preferences', 'individualised care plans', and 'empowerment'. The diagram should emphasize interaction and personalization.

Question 7: List three ways in which care services can demonstrate respect for diversity and individual differences.

Answer: They can provide culturally sensitive care, tailor services to individual needs and preferences, and promote inclusive environments that celebrate different backgrounds and beliefs.

Question 8: Explain why honesty is a crucial value in health and social care practice.

Answer: Honesty builds trust between care workers and service users, ensures accurate communication, and promotes ethical practice, which is essential for effective and safe care.

Question 9: Sketch a brief storyboard showing a care worker responding to a service user who is upset. The storyboard should include at least three key actions demonstrating respect, empathy, and support.

Answer: A correct storyboard would depict (1) the care worker listening attentively, (2) offering comforting words or gestures, and (3) discussing how to address the service user's concerns or needs, emphasizing caring and respectful behavior.