Question 1: Describe two ways that mobile apps have improved the experience of travelers in the tourism industry.

Answer: Mobile apps provide real-time information such as travel updates and directions, and allow for easy booking of flights, hotels, and tours, enhancing convenience and efficiency for travelers.

Question 2: Explain the role of virtual reality (VR) in promoting tourist destinations.

Answer: VR allows potential visitors to experience a destination virtually before visiting, helping them make informed decisions and increasing interest in the location.

Question 3: Identify and explain two ways that online reviews influence tourists’ choices when selecting accommodation or attractions.

Answer: Online reviews provide feedback from other travelers, helping prospective visitors assess quality and value. Positive reviews can attract more visitors, while negative reviews may deter them.

Question 4: Discuss how advancements in artificial intelligence (AI) are transforming customer service in the travel industry.

Answer: AI enables 24/7 customer support through chatbots, personalizes travel recommendations based on user data, and streamlines booking and customer queries, improving efficiency and satisfaction.

Question 5: Describe the impact of contactless payment technology on tourism services.

Answer: Contactless payments make transactions faster and more convenient, reduce physical contact, and enhance safety for travelers and staff, especially during health crises.

Question 6: Sketch a simple diagram showing how a mobile app can connect travelers with local tour guides. Label the main components.

Answer: A correct sketch would include three main parts: the traveler’s mobile device, the app platform, and local tour guides connected via the app. Labels should identify each component clearly.

Question 7: Explain how GPS technology benefits tourists when exploring unfamiliar destinations.

Answer: GPS helps tourists navigate unfamiliar areas, find directions in real-time, and locate nearby attractions, increasing confidence and safety while exploring.

Question 8: Identify one potential disadvantage of increased reliance on technology in travel and tourism.

Answer: Overreliance on technology may reduce personal interaction and can lead to technical issues that disrupt travel plans.

Question 9: Describe how social media influences the marketing strategies of travel companies.

Answer: Travel companies use social media to reach a wide audience, share engaging content, promote special offers, and interact directly with customers to build brand loyalty.

Question 10: Sketch a diagram illustrating how an online booking system works from the perspective of a traveler.

Answer: A correct sketch would show a traveler accessing a website or app, selecting travel options, entering details, and receiving confirmation, with arrows indicating the flow of information between the traveler and the booking server.