Question 1: Describe the main responsibilities of a travel agent when helping a customer plan a holiday.

Answer: A travel agent advises customers on destinations, arranges travel and accommodation bookings, provides information on travel requirements, and offers package deals to suit customer preferences.

Question 2: Explain the role of a tour guide during a sightseeing trip.

Answer: A tour guide leads groups around attractions, provides informative commentary about the sites, ensures safety, and answers questions from tourists.

Question 3: Identify two key skills that a hotel receptionist needs to provide good customer service.

Answer: Excellent communication skills and a friendly, helpful attitude.

Question 4: List three different roles that are involved in maintaining the safety of tourists at a popular attraction.

Answer: Security personnel, emergency response teams, and staff responsible for crowd control.

Question 5: Describe how a travel company might promote sustainable tourism.

Answer: A travel company promotes sustainable tourism by encouraging eco-friendly activities, supporting local communities, reducing environmental impact, and educating tourists about conservation.

Question 6: Sketch a simple diagram showing the relationship between a travel agent, a customer, and a tour operator. Label each part clearly.

Answer: A diagram with three boxes labeled 'Customer', 'Travel Agent', and 'Tour Operator'. Arrows should show the customer contacting the travel agent to plan a trip, and the travel agent working with the tour operator to arrange travel services.

Question 7: Explain why the role of an airline cabin crew is important for passenger safety and comfort.

Answer: Cabin crew ensure passenger safety by providing safety instructions, assisting in emergencies, and making sure passengers are comfortable during the flight by offering service and support.

Question 8: Draw a simple layout of a reception area in a hotel, including a reception desk, seating area, and a computer terminal. Use labels to identify each part.

Answer: A large blank space for a sketch that includes a rectangular reception desk, a small seating area with chairs or sofas, and a computer terminal on the reception desk. Each part should be labeled clearly.

Question 9: Identify two types of roles that support the marketing of travel and tourism services.

Answer: Marketing executives and social media managers.

Question 10: Discuss how the work of a travel journalist can influence tourists' choices.

Answer: A travel journalist writes articles and reviews about destinations, which can inspire tourists to visit certain places, influence their perceptions, and help them make informed decisions about where to travel.