Question 1: Describe the role of a travel agent and explain how they assist tourists in planning their trips.

Answer: A travel agent helps tourists plan and book their holidays by providing information on destinations, flights, accommodation, and activities. They assist with travel arrangements, offer advice, and sometimes create tailored holiday packages.

Question 2: List three different jobs that are involved in the hospitality sector of the tourism industry.

Answer: Hotel receptionist, housekeeper, and restaurant waiter.

Question 3: Explain the responsibilities of a tour guide during a sightseeing tour.

Answer: A tour guide provides information about the sights visited, ensures the safety of the group, keeps the tour on schedule, and answers questions from tourists to enhance their experience.

Question 4: Identify two roles that contribute to marketing the tourism industry and describe what they do.

Answer: A marketing executive promotes holiday destinations through advertising campaigns, social media, and travel brochures. A tourism board officer works to attract visitors by organizing promotional events and providing information about local attractions.

Question 5: Draw a simple diagram illustrating the relationship between a travel agent, a tour operator, and a tourist. Label each component clearly.

Answer: The diagram should show the tourist at the center, with arrows pointing to the travel agent and tour operator. The travel agent connects tourists to holiday packages, while the tour operator organizes the trips and activities.

Question 6: Describe the role of an airline staff member in ensuring a positive travel experience for passengers.

Answer: An airline staff member checks in passengers, ensures safety procedures are followed, assists with boarding, and provides customer service during the flight to ensure comfort and safety.

Question 7: Explain why customer service is important for workers in the tourism industry.

Answer: Good customer service ensures tourists have a positive experience, leading to repeat visits and positive reviews. It helps resolve issues quickly and makes tourists feel valued and comfortable.

Question 8: Sketch a basic layout of a reception area in a hotel. Include key features such as the reception desk, seating area, and information display.

Answer: A large blank space for students to draw a reception area with a reception desk at the front, chairs or sofas for waiting, and a noticeboard or digital display for information.

Question 9: Identify a role in the industry that helps promote sustainable tourism and describe how they do this.

Answer: Environmental officers or eco-tourism guides promote sustainable tourism by encouraging responsible behavior, protecting natural sites, and educating tourists about environmental conservation.

Question 10: Explain the importance of safety officers in the tourism industry, especially in adventure tourism activities.

Answer: Safety officers ensure that all safety procedures are followed, equipment is maintained, and risks are minimized during adventure activities. They help prevent accidents and ensure tourists are safe.