Question 1: Name two roles of travel agents in the tourism industry.

Answer: Travel agents help customers plan and book holidays, and provide information about destinations and travel options.

Question 2: Describe the main responsibilities of a tour guide during a sightseeing trip.

Answer: A tour guide provides information about attractions, ensures the safety of tourists, and helps visitors understand the cultural or historical significance of sites.

Question 3: Explain how hotel staff contribute to a positive experience for tourists.

Answer: Hotel staff assist with check-in and check-out, provide customer service, ensure cleanliness, and address guest needs to make their stay enjoyable.

Question 4: List three different roles that are involved in the marketing of a new tourist destination.

Answer: Marketing roles include advertising specialists, social media managers, and public relations officers who promote the destination to attract visitors.

Question 5: Draw a simple diagram to show the relationship between a travel agent, a tour operator, and a tourist. Include labels for each component.

Answer: A correct sketch would show a flow starting with the tourist connecting to the travel agent, the travel agent working with the tour operator, and arrows indicating the flow of bookings and information.

Question 6: Imagine you are a customer service representative for a travel company. Write two key qualities you should demonstrate when assisting clients.

Answer: Good communication skills and patience are essential qualities to help clients effectively and politely.

Question 7: Sketch a logo or symbol that could be used to represent a travel agency. The design should be simple and easily recognizable.

Answer: A correct sketch might include a globe, an airplane, or a suitcase, with clean lines and a clear design suitable for branding.

Question 8: Explain the role of a travel inspector or quality assurance officer in the tourism industry.

Answer: They visit hotels, attractions, and transport services to check standards of quality and safety, ensuring tourists have a good experience.

Question 9: Describe how a travel and tourism industry worker might adapt their services during peak holiday seasons.

Answer: They may increase staff numbers, extend opening hours, and offer special promotions to handle higher visitor numbers and meet increased demand.