Question 1: Describe the main responsibilities of a travel agent when helping a customer plan a holiday.

Answer: A travel agent helps customers choose destinations, books flights and accommodation, provides travel advice, and arranges travel insurance.

Question 2: Explain how a tour guide contributes to a tourist's experience at a popular attraction.

Answer: A tour guide provides information about the attraction, ensures visitors' safety, and enhances the experience with interesting facts and stories.

Question 3: List three skills that are important for someone working as a hotel receptionist.

Answer: Good communication skills, friendly manner, and organizational skills.

Question 4: Describe the role of a travel writer in the tourism industry.

Answer: A travel writer creates articles or blogs about destinations, sharing experiences and providing helpful information to potential tourists.

Question 5: Draw a simple flowchart showing the typical steps involved in planning a package holiday, including at least three stages.

Answer: A correct flowchart would include stages such as: 1. Customer selects destination, 2. Travel agent arranges flights and accommodation, 3. Customer receives the package details and departs.

Question 6: Identify and explain two environmental roles within the tourism industry that help protect natural attractions.

Answer: Roles include environmental managers who oversee conservation efforts and eco-tour guides who promote sustainable practices among tourists.

Question 7: What skills are important for a customer service advisor working in a travel company?

Answer: Good communication, problem-solving skills, patience, and the ability to handle customer complaints.

Question 8: Describe how a marketing executive might promote a new travel destination.

Answer: They create advertising campaigns, use social media to reach potential tourists, and organize promotional events to attract visitors.

Question 9: Sketch the basic layout of a typical airport check-in area, labeling key features such as the check-in desks, baggage drop, and information desk.

Answer: A large blank space for students to draw, with labels for check-in desks, baggage drop area, information desk, and seating area.

Question 10: Explain the importance of health and safety roles in the tourism industry, providing two examples.

Answer: These roles ensure the safety of tourists and staff; for example, lifeguards at beaches and safety officers in adventure parks.

Question 11: Identify a role involved in managing tourist attractions and describe its main duties.

Answer: A site manager oversees the maintenance, safety, and visitor facilities at the attraction.