Question 1: Name two key roles found in a travel agency and briefly describe their main responsibilities.

Answer: Travel agent: Helps customers plan and book holidays or trips. Customer service representative: Assists clients with inquiries and provides information about destinations and services.

Question 2: Explain the role of a tour guide during a sightseeing trip.

Answer: A tour guide leads groups around attractions, provides information about the sites, and ensures visitors have an enjoyable and safe experience.

Question 3: Identify three different types of accommodation providers and describe the services they offer.

Answer: Hotels: Provide overnight stays, meals, and amenities. Bed and Breakfasts: Offer simple overnight accommodation with breakfast. Hostels: Budget-friendly accommodation mainly for young travelers, offering shared rooms and facilities.

Question 4: Describe the role of a travel journalist or blogger in the tourism industry.

Answer: They create content about destinations, experiences, and travel tips, helping to promote locations and influence tourism decisions.

Question 5: Sketch a simple diagram showing the relationship between a travel agent, a customer, and a tour operator. Label each part clearly.

Answer: A correct sketch would show three boxes labeled 'Customer', 'Travel Agent', and 'Tour Operator' with arrows indicating interactions: Customer to Travel Agent (booking), Travel Agent to Tour Operator (arranging tours), and back from Tour Operator to Customer (confirmation).

Question 6: Explain what an event manager in the tourism industry does.

Answer: An event manager organizes and coordinates events such as festivals, conferences, or exhibitions to attract tourists and ensure the event runs smoothly.

Question 7: List two skills that are important for someone working as a customer service representative in a tourism business.

Answer: Good communication skills and patience.

Question 8: Sketch a design for a promotional poster advertising a holiday package. Use labels to indicate where the destination, special offers, and contact details should go.

Answer: A correct sketch would include a large attractive image or drawing of the destination, bold text for the package offer, and space labeled for contact information and booking details.