Question 1: What is the main purpose of a tourism board or tourist board in a country?

Answer: A tourism board promotes the country as a travel destination, provides information to tourists, and encourages visits to boost the local economy.

Question 2: Name two types of organizations that help ensure the safety and security of tourists.

Answer: The police and emergency services (such as ambulance and fire services).

Question 3: Describe the role of a travel agent in the travel and tourism industry.

Answer: A travel agent helps customers plan and book holidays or trips, including flights, accommodation, and activities.

Question 4: Identify an organization that provides accreditation or quality standards to travel companies and explain why this is important.

Answer: The World Travel & Tourism Council (WTTC) or Travel Trust Association. Accreditation ensures companies meet certain standards, giving customers confidence in their safety and service quality.

Question 5: What is the purpose of an airline's customer service department?

Answer: To assist passengers with booking, check-in, baggage, and resolving any issues during their flight experience.

Question 6: Draw a simple diagram showing the relationship between a tourist, a travel agent, and a travel company. Label each part clearly.

Answer: A correct sketch would show a triangle with 'Tourist', 'Travel Agent', and 'Travel Company' at each corner, with arrows indicating the flow of booking and information between them.

Question 7: Explain how a national tourism organization can help local businesses in a tourist destination.

Answer: It promotes the destination, attracts visitors, and encourages tourists to visit local shops, restaurants, and attractions, helping local businesses grow.

Question 8: Name one organization that provides training and certification for staff working in the travel and tourism sector.

Answer: The Institute of Travel and Tourism (ITT) or a similar professional body.

Question 9: Sketch a brochure cover for a popular holiday destination. Include a title, and spaces for images and text.

Answer: A professional-looking brochure cover with a catchy title, large space for an inviting image, and areas designated for brief descriptions or slogans.