Question 1: Define the role of a travel agent and explain how they assist tourists in planning their holidays.

Answer: A travel agent is a professional who helps customers plan and book holidays, flights, hotels, and tours. They provide expert advice, find the best deals, and handle all arrangements to ensure a smooth holiday experience.

Question 2: Describe the responsibilities of a tour guide during a sightseeing trip.

Answer: A tour guide provides information about landmarks, ensures the safety of tourists, keeps the group organized, and enhances the experience by sharing interesting facts and stories about the sites visited.

Question 3: Identify two skills that are important for someone working as a hotel receptionist.

Answer: Good communication skills and friendliness are important skills for a hotel receptionist.

Question 4: Explain how a marketing manager contributes to the success of a travel company.

Answer: A marketing manager promotes the company's services through advertising, social media, and special offers. They attract new customers and help maintain a positive image of the company.

Question 5: Imagine you are designing a poster to attract tourists to a seaside resort. List three key features or activities you would include in your advertisement.

Answer: Sunbathing and swimming at the beach, water sports like jet skiing, and relaxing seaside cafes.

Question 6: Draw a simple sketch of a tourist information office. Your drawing should include at least two features that help tourists find information easily.

Answer: A correct sketch would show a building with a clear sign saying 'Tourist Information', a counter or reception area, and possibly brochures or maps displayed outside.

Question 7: List three safety roles or responsibilities that staff in the travel and tourism industry need to follow to protect tourists.

Answer: Providing safety instructions, ensuring equipment is maintained properly, and being prepared to assist in emergencies.

Question 8: Explain why customer service is important in the travel and tourism industry.

Answer: Good customer service ensures tourists have a positive experience, encourages repeat visits, and helps build the reputation of the business.

Question 9: Name a role in the industry that involves managing bookings and schedules for travel companies.

Answer: A reservations clerk or booking agent.

Question 10: Sketch a travel brochure cover for a city break in London. Include a title and at least two features that would attract tourists.

Answer: A correct sketch would have a catchy title like 'Explore London!', with images or descriptions of famous landmarks such as the Tower of London and Buckingham Palace, and vibrant colors.