Question 1: Name two key roles involved in organizing a holiday package for tourists.

Answer: Travel agent and tour operator.

Question 2: Describe the main responsibilities of a hotel concierge.

Answer: A hotel concierge assists guests by providing information, booking reservations, arranging transportation, and offering personalized services to enhance the guest's stay.

Question 3: Identify a role within the tourism industry that focuses on promoting destinations to potential visitors.

Answer: Tourism marketing officer or tourism promoter.

Question 4: Explain what a tour guide does during a sightseeing tour.

Answer: A tour guide leads groups around attractions, provides information about the sites, ensures safety, and enhances the visitors' experience.

Question 5: Draw a simple diagram of a travel agent’s workspace. Include at least three items or features you would find there.

Answer: A correct sketch would include a computer or phone, brochures or maps, and a booking form or calendar.

Question 6: List three skills that are important for someone working as a customer service representative in the tourism industry.

Answer: Good communication skills, patience, and problem-solving abilities.

Question 7: Describe how a transportation service role, such as a taxi driver or airline staff, supports the tourism industry.

Answer: They facilitate travel for tourists, ensuring safe and efficient transport to and from destinations, which enhances the overall travel experience.

Question 8: Sketch a typical uniform for a receptionist working in a hotel. Use the large blank space provided.

Answer: A correct sketch would include a neat shirt or blouse, possibly with a name badge, and a professional appearance suitable for customer interaction.

Question 9: Explain the role of a travel writer or blogger in promoting a tourist destination.

Answer: They create engaging content that highlights attractions and experiences, influencing potential visitors and promoting tourism.

Question 10: Identify two ways that tourism boards help support the tourism industry.

Answer: They promote destinations through advertising and campaigns, and provide information and resources to visitors and tourism businesses.