Question 1: Describe two ways in which mobile apps are used to enhance the travel experience for tourists.

Answer: Mobile apps provide features such as real-time navigation, booking services, personalized recommendations, and virtual tours to improve convenience and engagement for travelers.

Question 2: Explain how online reviews and ratings influence consumer decisions in choosing a travel destination or service.

Answer: Online reviews and ratings offer feedback from other travelers, helping potential customers assess quality and reliability, thereby influencing their choices and increasing trust in certain destinations or providers.

Question 3: Identify and explain two technological innovations that have improved safety and security for travelers.

Answer: Innovations include biometric passport controls, which speed up identity verification, and real-time tracking apps that help locate travelers in emergencies, enhancing overall safety.

Question 4: Sketch a diagram of a typical virtual reality (VR) headset used in tourism. Label three key features of the device.

Answer: A correct sketch should show a headset with an adjustable strap, lenses inside for viewing VR content, and control buttons or touchpad on the side for navigation.

Question 5: Discuss how the use of augmented reality (AR) can improve a tourist's experience at historical sites.

Answer: AR can overlay historical information, images, or reconstructions onto real-world sites through smartphones or AR glasses, providing interactive and educational experiences.

Question 6: Identify two benefits of using contactless payment methods when booking travel services online.

Answer: Contactless payments are quick and convenient, reducing transaction time, and they enhance security by minimizing the handling of cash or card details.

Question 7: Explain the concept of 'big data' and how it is used by travel companies to improve their services.

Answer: Big data involves collecting and analyzing large amounts of information about customer preferences and behaviors, enabling companies to personalize offers, optimize marketing, and improve customer satisfaction.

Question 8: Describe one way in which social media influences travel trends among young tourists.

Answer: Social media platforms showcase travel destinations through photos and videos, inspiring young tourists and influencing their choices based on popular trends and influencers.

Question 9: Sketch a simple flowchart illustrating the process of booking a holiday online, from searching to confirmation.

Answer: A correct flowchart should include steps such as 'Search for destination,' 'Select travel options,' 'Enter personal details,' 'Make payment,' and 'Receive booking confirmation.'