Question 1: Explain how the use of mobile applications has enhanced the customer experience in travel and tourism.

Answer: Mobile applications allow travelers to book flights and accommodation easily, access real-time travel updates, receive personalized recommendations, and manage their itineraries, making travel more convenient and efficient.

Question 2: Describe two ways virtual reality (VR) is used to promote tourist destinations.

Answer: VR allows potential tourists to experience a virtual tour of a destination before visiting, helping them make informed decisions. It can also be used in marketing campaigns to showcase attractions in an immersive way.

Question 3: Identify and explain one benefit of using artificial intelligence (AI) chatbots in the travel industry.

Answer: AI chatbots provide 24/7 customer service, answering common questions quickly, which improves customer satisfaction and reduces the workload on human staff.

Question 4: Discuss how online review platforms influence tourists when choosing destinations or services.

Answer: Online reviews provide honest feedback from other travelers, helping potential tourists assess the quality and reputation of destinations, hotels, or attractions, thus influencing their choices and increasing trust.

Question 5: Sketch a simple diagram illustrating how a mobile app can connect a traveler to real-time flight updates, hotel bookings, and local attractions. Label the main components.

Answer: A central smartphone icon connected by arrows to three labeled boxes: 'Flight Information,' 'Hotel Bookings,' and 'Local Attractions,' representing how the app provides integrated information.

Question 6: List two technological innovations that have made travel more sustainable or environmentally friendly.

Answer: Electric-powered vehicles used in eco-tours and the use of digital tickets to reduce paper waste.

Question 7: Explain the concept of 'smart tourism' and give one example of its application.

Answer: Smart tourism involves using digital technology and data to enhance the tourist experience and manage destinations sustainably. An example is a city using sensors to monitor crowd levels at popular sites to prevent over-tourism.

Question 8: Describe how social media platforms influence travel trends among young tourists.

Answer: Social media allows young tourists to share experiences, discover trending destinations, and get inspiration from influencers, which can quickly influence their travel choices.

Question 9: Discuss the potential challenges of relying heavily on technology in the travel industry.

Answer: Challenges include data privacy concerns, digital divide issues where some travelers lack access to technology, and the risk of technical failures disrupting services.