Question 1: Identify and explain two ways that mobile apps have changed the way tourists plan their trips.

Answer: Mobile apps allow tourists to plan their trips more conveniently by enabling real-time booking, providing personalized recommendations, and offering instant access to travel information. They also facilitate easy navigation and access to reviews, enhancing the overall travel experience.

Question 2: Describe how virtual reality (VR) can influence a tourist's decision to visit a particular destination.

Answer: VR provides immersive experiences that allow potential tourists to explore destinations virtually, helping them to assess if they would enjoy the location before making a booking. This can increase interest and confidence in choosing a destination.

Question 3: Explain the role of social media in promoting travel destinations today.

Answer: Social media enables destinations to reach a global audience quickly, showcase attractive images and videos, and engage with potential tourists through comments and reviews. It also influences travel choices through user-generated content and influencer partnerships.

Question 4: List two advantages of using online booking platforms for tourists.

Answer: Online booking platforms provide convenience by allowing tourists to book their travel arrangements anytime and anywhere, and they often offer competitive prices and a wide range of options.

Question 5: Discuss how contactless payment technology has affected the tourism industry.

Answer: Contactless payment technology has increased transaction speed and safety, especially during health crises like pandemics. It also enhances customer convenience and reduces physical contact, improving overall customer experience.

Question 6: Draw a simple diagram illustrating a typical smart hotel room setup that uses technology to enhance guest comfort. Include at least three technological features.

Answer: A correct sketch would show a hotel room with a tablet or touchscreen control panel, smart lighting, automated curtains, and a voice-activated assistant, indicating how each feature contributes to guest comfort and convenience.

Question 7: Explain how big data analytics can help travel companies improve their services.

Answer: Big data analytics allows travel companies to analyze customer preferences, behaviors, and feedback. This information helps them tailor services, personalize marketing, optimize pricing, and improve overall customer satisfaction.

Question 8: Identify two challenges that technological advancements might pose to traditional travel agencies.

Answer: Traditional travel agencies may face increased competition from online booking platforms, leading to reduced sales. They may also struggle to keep up with rapid technological changes and require significant investment to modernize their services.

Question 9: Describe a future technological trend that could further transform the travel and tourism industry.

Answer: One potential trend is the use of artificial intelligence (AI) to provide personalized travel suggestions and customer service through chatbots, making travel planning more efficient and tailored to individual preferences.