Question 1: Describe two ways in which mobile apps have improved the experience for travelers in the tourism industry.

Answer: Mobile apps provide real-time information on bookings and itineraries, and enable travelers to access maps and local guides, making travel more convenient and personalized.

Question 2: Explain how virtual reality (VR) is used by travel companies to attract customers.

Answer: Travel companies use VR to offer virtual tours of destinations, allowing potential visitors to experience attractions remotely, which can encourage bookings.

Question 3: Identify two advantages of online booking systems for both tourists and travel providers.

Answer: Advantages include increased convenience and speed for tourists when booking, and reduced administrative costs for providers.

Question 4: Discuss how social media influences modern travel trends.

Answer: Social media allows travelers to share experiences and reviews, inspiring others to visit certain destinations and enabling destination marketing through user-generated content.

Question 5: Describe the role of biometric technology in enhancing airport security and efficiency.

Answer: Biometric technology uses facial recognition or fingerprint scans to verify identities quickly, reducing waiting times and increasing security.

Question 6: Draw a concept sketch of a modern travel kiosk that allows travelers to check in for flights using biometric identification. Label key features such as the screen, biometric scanner, and ticket printer.

Answer: A large rectangular kiosk with a touch screen interface at eye level, a biometric scanner (e.g., fingerprint or facial recognition camera) positioned near the screen, and a slot or printer for boarding passes.

Question 7: Explain how the use of artificial intelligence (AI) is transforming customer service in the travel industry.

Answer: AI enables chatbots to handle customer inquiries 24/7, personalize travel recommendations, and streamline booking processes, enhancing overall customer experience.

Question 8: Identify one potential negative impact of increased reliance on technology in travel and tourism.

Answer: It could lead to reduced face-to-face customer service and job losses in traditional roles.

Question 9: Predict how emerging technologies like drone photography might influence marketing strategies for travel destinations in the future.

Answer: Drones can capture stunning aerial images and videos, creating more engaging promotional content that attracts tourists and showcases destinations from unique perspectives.