Question 1: Define the role of a travel agent and explain how they assist tourists in planning their trips.

Answer: A travel agent is a professional who helps tourists plan and book their travel arrangements, including flights, accommodation, and activities. They provide advice, create Itineraries, and ensure travelers have all necessary bookings for a smooth trip.

Question 2: Describe the main responsibilities of a tour guide during a sightseeing tour.

Answer: A tour guide leads groups of tourists around attractions, provides information about the sites, ensures safety, answers questions, and enhances the overall experience by sharing interesting facts and stories.

Question 3: Explain the role of a hotel concierge and how they contribute to customer satisfaction.

Answer: A hotel concierge assists guests with services such as booking restaurants, arranging transportation, providing local information, and fulfilling special requests, thereby enhancing their stay and satisfaction.

Question 4: Identify three skills that are important for a travel consultant to possess and justify why they are essential.

Answer: Strong communication skills to understand clients' needs, good organisational skills to manage bookings efficiently, and knowledge of destinations to advise clients effectively. These skills ensure clients receive suitable travel plans and a positive experience.

Question 5: Draw a simple diagram of a typical travel agency office layout, including key areas such as reception, consultation desk, and booking area. Label each part.

Answer: A layout with a reception area at the entrance, a consultation desk for discussing travel plans, and a dedicated booking area with computers and staff. Labels should clearly identify each section.

Question 6: Explain why a customer service representative is important in the travel and tourism industry.

Answer: They handle customer inquiries, resolve complaints, and provide assistance, ensuring customers have a positive experience and are satisfied with the services provided.

Question 7: Describe the role of a marketing executive in the travel and tourism industry.

Answer: A marketing executive promotes travel destinations or services through advertising, social media, and campaigns to attract tourists and increase bookings for the business.

Question 8: Sketch a typical scene inside a travel agency showing a customer speaking with an agent. Include at least two other elements you might find in the background.

Answer: A sketch of a customer and an agent at a desk, with brochures or posters on the walls in the background, and a computer or booking system visible on the desk.

Question 9: List two reasons why the roles within the travel and tourism industry are interdependent.

Answer: Because each role relies on others to provide a complete service—for example, tour guides depend on travel agents for bookings, and hotel staff rely on travel agents to recommend their services.

Question 10: Identify one new role that has emerged in the industry due to technological advances and briefly explain its importance.

Answer: A social media manager is a new role that promotes destinations online, interacts with customers, and helps reach a wider audience, which is vital for modern marketing and customer engagement.