Question 1: Define the role of a travel agent in the tourism industry. What are two main tasks they perform?

Answer: A travel agent helps customers plan and book holidays or trips. Two main tasks are providing travel advice and booking flights, hotels, and tours for clients.

Question 2: Describe the responsibilities of a hotel receptionist when guests arrive at a hotel.

Answer: A hotel receptionist greets guests, checks them in and out, answers questions, and provides information about hotel facilities and local attractions.

Question 3: Explain the importance of tour guides in the tourism industry. How do they enhance tourists' experiences?

Answer: Tour guides provide information about attractions, ensure tourists’ safety, and make the tour engaging and enjoyable, thereby enhancing the overall experience.

Question 4: List three skills that are essential for a travel consultant to succeed in their role.

Answer: Good communication skills, knowledge of travel destinations, and the ability to use booking systems efficiently.

Question 5: Draw a simple diagram of a typical travel agency layout, including areas for customer service, booking computers, and promotional displays. Label each area.

Answer: A basic layout showing a reception area, a section with computers for staff, and display shelves or boards for promotional material. Labels should clearly identify each area.

Question 6: Identify two ways in which airline staff contribute to the safety of passengers during a flight.

Answer: They provide safety instructions before takeoff and ensure that safety equipment is available and functioning properly.

Question 7: Explain what a destination marketing organisation (DMO) does to promote tourism in a specific area.

Answer: A DMO promotes the area through advertising, organizing events, providing information to visitors, and working with local businesses to attract tourists.

Question 8: Describe the role of a travel blogger or influencer in the tourism industry. How can they benefit a destination?

Answer: Travel bloggers or influencers share their experiences through social media, inspiring others to visit. They can increase awareness and attract more tourists to a destination.

Question 9: List two challenges faced by workers in the travel and tourism industry, and suggest how they might overcome these challenges.

Answer: Challenges include dealing with difficult customers and managing last-minute changes. They can overcome these by staying calm, providing excellent customer service, and being flexible.